Spa Policies

APPOINTMENTS AND CANCELLATIONS

We highly recommend that you book your treatments at least 3 days in advance to ensure that your preferred time slot is available.

Please arrive at least 15 minutes prior to your appointment to allow time to check-in and unwind.

While we will try our best to accommodate you, please note that late arrivals may be subjected to reduced treatment time.

Please note that for all appointments made, the spa will wait for the customer for a maximum of 15 mins from the appointment time.

Beyond that, the spa will give the slot up for other customers. Thus please help by contacting us at least half an hour before, should you be late

for the appointment or wish to cancel it. Twin room is available upon request.

SPA ETHICS AND SAFETY

For your comfort, we advise all our patrons to keep their volume down and to silence their mobile devices.

Similarly, we hope that you would do the same for our other patrons.

Please watch out for doors opening along the walkway.

Please note that Han Dynasty Spa will not be liable for any loss of properties or any injuries that arise in the premises.

POLICIES

Han Dynasty Spa provides services to both male and female customers.

All prices shown include the provision of treatment service, usage of spa premises, beverages served, materials used and the prevailing GST (if any).

All prices indicated in our service menu, promotional menu, website and other communication channels are are NETT.

EXCHANGE & REFUND

For our package customers, our spa :

  • accords a cooling-off period of 5 working days (exclusive of Saturdays, Sundays and Public Holidays) to allow customers to seek full refund of payment made (if package is totally unused) or for any remaining unused treatment sessions (exclude any free treatment sessions that may come with the package) if they do not wish to proceed with the services offered.
  • only provides refund beyond the cooling period of 5 working days to customers whose package are still within the validity period in the following cases: if the spa ceases operations, if the spa discontinues the provision of the services(s) indicted in the package, if the customer provides a medical document from a Singapore-registered doctor (under Singapore Medical Council) certifying that he/she is unfit for the further massage sessions provided under the package bought.

In the above cases, the spa will refund any remaining unused treatment sessions (exclude any free treatment sessions that may come with the package) to the customer.

  • does not allow customer who purchased a package to transfer it to another person or package, exchange the package for other service(s) other than those bought under the package

For our pay-per-use customers, as part of our service guarantee, for customers who decide not to continue with the treatment for any reason, they can inform the therapist within the first 10 mins of the treatment session. For such cases, any payment collected before the treatment session will be refunded to the customers in full (our spa collects payment upfront, that is before the treatment session).

MODE OF PAYMENT

The mode of payment for pay-per-use treatments includes Cash, VISA and Nets. Only Singapore currency is accepted by the spa.

All payments for our EZ-link Trust Card Package Treatments (only available at Balestier Outlet) will be via Visa/Master Cards.

GUEST COMMENTS

We welcome your comments, feedback and suggestions. Please provide them to our spa consultant.

Han Dynasty Spa reserves the right to amend any policies & practices pertaining to its operations without prior notice.